translation & localization · es · pt-BR · ja · Monsey, NY
01 contact
kq contact --to a-translator --reply ≤1-business-day
No ticket number, no sales sequence. Whoever answers the phone or opens your email is a translator who could end up working on your strings — so the first conversation is already about the work.
desk open now · until 7pm ET
02 channels
Every route lands with the same handful of people. The difference is what each one is good for — so here’s the honest version, including what each one isn’t good for.
| # | channel | best for | how fast | worth knowing |
|---|---|---|---|---|
| 01 | phone(845) 494-1180 |
“Is this even a fit?” Rough scope, which Spanish you actually need, whether Japanese should wait until after launch. | live · weekdays 8:30am–7pm ET | A phone ballpark is a range. The fixed number comes in writing, after we’ve seen the files. |
| 02 | Anything with attachments: en.json exports, help-center dumps, your ESP sequence, your NDA. | within one business day | Huge exports? Send a share link. We’d rather not fight your mail server. | |
| 03 | the briefform, just below |
You don’t have files yet — just a launch date, a market and a rough sense of how much copy there is. | within one business day | Goes to the same inbox as email. It doesn’t vanish into a CRM. |
| 04 | the desk88 Forshay Road |
You’re local and want to go through printed screens together, red pen in hand. | by arrangement · call first | It’s a small room. Turning up unannounced may mean waiting out a review call. |
03 the brief
Four lines is plenty. What it is, roughly how much, which languages, and when it has to be live. If something’s vague, we’ll ask — that’s cheaper than guessing.
04 after you press send
Some agencies go quiet for a week and come back with a deck. We come back with questions — usually the uncomfortable ones about scope — and then a number.
Either a fixed quote, or the two or three questions we can’t price around. Usually the latter.
With whoever wrote the English. We ask about the words your team has argued over. That call saves more errors than any tool.
Per language, per project. If the word count grows mid-job, you hear about it before you see it on an invoice.
Glossary started. Your translator signs up for your product and clicks around before opening a single file.
Second native read done, overflow report attached, files back in your repo’s format. Then the other 50%.
Launch date closer than seven business days? Say so in the first line. Rush is real, it costs 22% more, and we’ll tell you if it isn’t possible.
call about a rush05 the desk
Most clients never come by — the files travel fine. But the address is real, the phone rings in that room, and the hours below are the hours somebody is at the desk.
05 · the room
desk Monsey, NY
88 Forshay Roaddesk open now · until 7pm ET
| Monday | 8:30am–7pm |
|---|---|
| Tuesday | 8:30am–7pm |
| Wednesday | 8:30am–7pm |
| Thursday | 8:30am–7pm |
| Friday | 8:30am–7pm |
| Saturday | closed · email lands |
| Sunday | closed · email lands |
Visiting? Call first. It’s one room, and on review days the person you want may be mid-read with headphones on. We’ll pick a time and have your screens printed.
New York desk hours, converted with today’s time-zone offsets.
06 asked first
The things people want to know before they’ll hand over a strings export. Short answers, because they’re short questions.
Yes. Tell us roughly how many words and which languages and you’ll get a range before you hang up. The fixed number comes in writing once we’ve seen the files — word counts in a strings export are always off, in one direction or the other.
Send it with the brief. We’d rather sign yours than make your lawyer read ours, and it’s done before any files change hands.
Our hours are New York hours, which lands in your late evening. Email works across every time zone; for the call, tell us your constraints and we’ll find the least painful slot inside our day. São Paulo teams get the easy version — our mornings line up.
No. Email still lands; replies come Monday. If your launch is on a Saturday, tell us the Wednesday before — not Friday at 6:55pm.
For a first project, the base package — from $1,140 for Spanish — is the starting point, because it includes the glossary that makes every later job cheaper. After that, small updates are billed per changed word.
A translator — often the one who’d do your job. There’s no sales team to get past, which also means nobody chases you with “just circling back” emails if you decide not to go ahead.